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Senior Account Executive Team Lead
hace 1 mes
Signaturit Group is growing rapidly and seeking a seasoned Senior Account Executive Team Lead to drive the performance of our Account Executives in the Commercial and Mid-Market segment. As a key member of our team, you will be responsible for leading, coaching, and mentoring a team of 5-7 members to ensure alignment with company goals and objectives.
Key Responsibilities- Team Management: Lead, coach, and mentor a team of 5-7 members, ensuring alignment with company goals and objectives.
- Performance Monitoring: Track and evaluate team performance through key performance indicators (KPIs), providing regular feedback and implementing improvement plans when necessary.
- Sales Methodology: Ensure a high level of customer satisfaction by value selling and resolving customer challenges promptly and effectively, collaborating with other departments as needed.
- Process Optimization: Identify and implement process improvements to enhance team efficiency and customer experience.
- Collaboration: Work closely with cross-functional teams, including Product Development, Sales Development, Presales, and Marketing, to ensure seamless service delivery and contribute to product enhancements.
- Training & Development: Develop and deliver training programs to upskill team members, keeping them updated with the latest product features and industry trends.
- Reporting: Prepare and present regular reports on team performance, customer feedback, and operational challenges to senior management.
- Strategic Planning: Contribute to the strategic planning of the department, helping to set long-term goals and identify areas for growth and development.
- Technology & Tools: Stay informed about the latest SaaS tools and technologies, recommending and implementing solutions that improve team performance and customer satisfaction.
