IT Support Specialist Level 2 Technical Expert
hace 4 días
At Source Code, we are seeking a highly skilled IT Support Specialist to join our team in Whitby, ON. As a full-time (hybrid) employee, you will provide advanced troubleshooting support for various PC, Server, Network device, firewall, and end-user application systems.
About the RoleThis is an ideal opportunity for a customer-focused IT professional with a passion for technology and a desire to grow as a technical expert. You will be responsible for providing complete support for client environments, including hardware, operating systems, software, with an emphasis on business applications and network equipment.
Responsibilities- Providing strong customer service and troubleshooting skills to resolve complex issues
- Resolving more complex issues requiring detailed systems and applications knowledge
- Training and documenting issue resolution steps for the team and cross-training staff when issues are escalated
- Conducting research into complex issues and presenting possible solutions to create plans for small and medium-sized project implementations
- Working on projects in tandem with Helpdesk coverage and managing time and deliverables for both sales and technical teams
- Digging deep to identify the root cause of persistent issues and fixing recurring issues at their source
- Utilizing strong time management skills, multitasking skills, and prioritizing tasks with minimal supervision
- Taking part in monthly customer maintenance tasks to ensure all customer security devices and monitoring are up-to-date
- Interacting with clients remotely via telephone and other remote technologies
- 5+ years of IT datacenter or network support experience
- Prior managed services experience required
- Bachelor's degree or equivalent in the IT field with 5+ years related experience in a small-to-medium managed IT Services environment
- Microsoft certifications (MS-100: Microsoft 365 Identity and Services, Microsoft 365 Certified: Messaging Administrator)
- 3-5 years experience with installing, configuring, and supporting Windows Server 2012-2019, including Active Directory, DNS, DHCP, and Office 365 services
- VMWare experience, installing, configuring, maintaining, and supporting data center infrastructures
- Fortinet NSE1-3 and 4 or Watchguard Network Security Essentials or working towards within 12 months
- Demonstrated ability to configure and maintain WatchGuard, Cisco, Fortinet, and HP networking devices and firewalls
- VOIP (Ring Central, Teams Phone) experience with setup and troubleshooting
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
-
IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Salve Consulting A tiempo completoWe are seeking a dedicated IT Support Specialist to serve as the first point of contact for technical support inquiries. This role offers a high degree of autonomy and direct influence on healthcare technology solutions.Job SummaryServe as the first responder for technical support, managing Level 1 support tickets via phone and software systems.As an IT...
-
Technical IT Infrastructure Support Specialist
hace 2 semanas
Madrid, Madrid, España Capital Recruit A tiempo completoCapital Recruit: Technical IT Infrastructure Support SpecialistWe are seeking a skilled Desktop and Network Support Technician to join our team within the Operations Division, Division 4 of Capital Recruit. The ideal candidate will have a strong background in IT infrastructure, including basic servers, networking systems, desktop security, remote cloud...
-
Technical IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Kamro Ltd A tiempo completoAbout the RoleWe are seeking a skilled Technical IT Support Specialist to join our team at Kamro Ltd. This is an excellent opportunity for an experienced professional looking to take their technical skills to the next level.Job Summary: As a Technical IT Support Specialist, you will be providing essential technical support to clients, handling complex...
-
IT Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Deploy A tiempo completoAbout Deploy\rDeploy seeks a skilled and motivated IT Technical Support Specialist to join our dynamic team.\rJob Summary\rWe are looking for an individual who can provide exceptional technical support to our internal users, troubleshooting and resolving hardware, software, and network-related issues.\rKey Responsibilities\r• Provide first-level technical...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España A&O It Group A tiempo completoCompany Overview: AO IT Group is a trusted global IT services provider, delivering fully managed IT solutions and cyber security services with over 50 years of expertise.Job Description: We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España A&O It Group A tiempo completo**Job Overview**A&O IT Group is a trusted global IT services provider delivering 'fully managed' IT solutions and cyber security services. With over 50 years of expertise, we offer an extensive global network while remaining privately owned.**Salary:** $80,000 - $110,000 per annum, depending on experience.**Job Description: Technical Support Specialist**We...
-
IT Support Specialist
hace 2 semanas
Madrid, Madrid, España Idenfo A tiempo completoJob Title: IT Support Specialist - Technical Problem SolverLocation: Remote (Karachi, Pakistan)Working Hours: Flexible ScheduleJob Type: Full-timeJob Summary: Idenfo is seeking an experienced IT Support Specialist to provide technical problem-solving expertise. As a key member of our team, you will be responsible for delivering top-notch technical support...
-
IT Support Specialist
hace 2 semanas
Madrid, Madrid, España Salve Consulting A tiempo completo**Job Overview**We are seeking an experienced IT Support Specialist to join our dynamic team at Salve Consulting. As a key member of our support team, you will be responsible for delivering exceptional technical assistance to clients with service contracts.The ideal candidate will have a strong command of PC hardware, network technology, and familiarity with...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Deploy A tiempo completoAbout the RoleDeploy is seeking a motivated and customer-oriented Technical Support Specialist to join our dynamic IT support team.
-
IT Support Specialist
hace 7 días
Madrid, Madrid, España A&O It Group A tiempo completoAbout A&O IT GroupA&O IT Group is a leading provider of fully managed IT solutions and cyber security services. With over 50 years of expertise, we boast an extensive global network, delivering trusted IT services to clients worldwide.Our team at A&O IT Group is committed to excellence, and we're looking for skilled professionals to join our ranks as IT...
-
Technical Support Specialist
hace 7 días
Madrid, Madrid, España Deploy A tiempo completoAbout DeployDeploy is a dynamic and innovative organization seeking a highly skilled Technical Support Specialist to join our IT support team. Our goal is to provide exceptional technical assistance to our internal users, ensuring the smooth operation of our technology infrastructure.About the RoleWe are offering an estimated salary of $60,000 - $80,000 per...
-
IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Ovextech A tiempo completoAbout Ovextech: As a distinguished BPO and IT solutions provider, Ovextech is driven by the vision to think innovatively and grow. We deliver tailored services including technical support, live chat support, and medical billing services with a customer-centric approach. Our mission is to empower businesses, streamline operations, and foster growth.Service...
-
IT Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Source Code A tiempo completoJob SummaryWe are seeking an IT Technical Support Specialist to join our team at Source Code in Whitby, ON. As a key member of our IT department, you will provide advanced troubleshooting support for a wide range of technical issues.About the RoleThe IT Technical Support Specialist will be responsible for providing complete support for client environments,...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Jellycat A tiempo completoCompany Overview: Jellycat is a renowned luxury soft toy manufacturer with a strong online presence and distribution network across the UK, Europe, and worldwide.Job Description: We are seeking a skilled Technical Support Specialist to join our E-Commerce Warehouse team near Cambridge. As the primary point of contact for on-site hardware and desktop issues,...
-
IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Vets Hired A tiempo completoJob Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Vets Hired. This role is crucial in ensuring the smooth functioning of our technology systems, providing essential support to ensure all users can perform their roles effectively.About the JobThe successful candidate will be responsible for managing and...
-
IT Support Specialist
hace 3 días
Madrid, Madrid, España Capital Recruit A tiempo completoCapital Recruit is seeking a skilled IT Support Technician to deliver exceptional technical expertise to clients across various aspects of their IT infrastructure. Salary Estimate: $85,000 per year, depending on location and experience.Job OverviewThe successful candidate will provide timely, competent, and efficient support for desktops, networks, and basic...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy to onboard a Swedish speaking Technical Support Specialist for their Budapest office. Position: Technical Support Specialist Location: Budapest, Hungary Work model: hybrid Employment type: Full-time Remuneration: Estimated base salary of approximately €45,000 - €55,000 per...
-
IT Support Specialist
hace 2 semanas
Madrid, Madrid, España Bme A tiempo completoAre you a tech-savvy individual looking for a challenging role in Onsite Support? We're seeking an experienced IT professional to join our team as an IT Support Specialist - DWS Platform Expert.About the RoleWe offer a competitive salary of approximately €45,000 per year, paid on a 37.5-hour workweek basis, with flexible scheduling and 29+2 holidays...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Kamro Ltd A tiempo completoAbout the RoleKamro Ltd is looking for a motivated and experienced Technical Support Specialist to take their technical skills to the next level. If you're passionate about IT and enjoy problem-solving in a fast-paced environment, this opportunity might be the perfect fit for you.The role involves providing essential technical support to a wide range of...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Tasq Staffing Solutions A tiempo completoTasq Staffing Solutions is seeking a Technical Support Specialist to provide exceptional customer service and technical support via various communication channels. This role involves conducting preliminary investigations, troubleshooting issues, and communicating effectively with customers.About the RoleThis is a dynamic position that requires a strong...