IT Support Specialist

hace 1 semana


Madrid, Madrid, España Bme A tiempo completo

Are you a tech-savvy individual looking for a challenging role in Onsite Support? We're seeking an experienced IT professional to join our team as an IT Support Specialist - DWS Platform Expert.

About the Role

We offer a competitive salary of approximately €45,000 per year, paid on a 37.5-hour workweek basis, with flexible scheduling and 29+2 holidays annually. You'll also receive a daily meal allowance, additional medical insurance for yourself and your family, access to pension funds, and opportunities for technical and language learning platforms.

Responsibilities
  • Reception, qualification, and prioritization of incidents, questions, and service requests.
  • Handling disruptions in Onsite Support, including user contact.
  • Providing expert advice on our DWS platform.
  • Supporting users through the staging process.
Requirements

To succeed in this position, you should have:

  • Completed training in the IT field.
  • Confident handling of MS Office, Ticket Systems, Windows, and mobile devices (iOS and Android).
  • A strong ability to work reliably, self-organized, and flexibly in a fast-paced environment with high customer and service orientation.
  • Willingness to work outside of normal working hours and on bank holidays (with economic compensation).
  • Excellent knowledge of English, with Spanish proficiency highly valued.
What We Offer

In addition to a competitive salary and comprehensive benefits package, we provide a dynamic and supportive work environment that fosters growth and development.


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