Technical Support Specialist
hace 5 días
Deploy is a dynamic and innovative organization seeking a highly skilled Technical Support Specialist to join our IT support team. Our goal is to provide exceptional technical assistance to our internal users, ensuring the smooth operation of our technology infrastructure.
About the RoleWe are offering an estimated salary of $60,000 - $80,000 per year, depending on experience and qualifications.
Job DescriptionResponsibilities:
- Provide first-level technical support to end-users via phone, email, or chat, diagnosing and resolving hardware, software, and network-related issues.
- Guide users through troubleshooting steps, providing clear and concise instructions to resolve common technical problems.
- Maintain a thorough understanding of the organization's technology environment, including software applications, network infrastructure, and security protocols.
- Utilize remote desktop tools to troubleshoot and resolve problems on users' devices.
- Document and track user requests, incidents, and resolutions in the help desk ticketing system, ensuring accurate and timely record-keeping.
- Collaborate with IT team members to escalate complex issues to appropriate departments or higher-level support teams.
- Assist in the setup, configuration, and deployment of desktops, laptops, mobile devices, and peripherals.
- Educate users on basic technical tasks, such as software installations, password resets, and account setup.
- Monitor and maintain IT equipment inventory, ensuring that hardware and software assets are properly tracked and managed.
- Contribute to the creation and maintenance of user-facing documentation, knowledge base articles, and self-help resources.
- Identify trends in user-reported issues and proactively propose solutions to improve IT services and reduce recurring problems.
- Participate in IT projects, upgrades, and system maintenance as required, providing technical expertise and support.
Strong Technical Aptitude: Strong problem-solving skills and a genuine interest in troubleshooting and resolving technical issues.
Excellent Interpersonal Skills: Excellent communication and interpersonal skills, both written and verbal, with a customer-focused approach.
Required Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience; 2-4 years of experience preferred.
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