High-Profile Customer Success Strategist

hace 2 semanas


Madrid, Madrid, España Yolo Group A tiempo completo

Overview

The Yolo Group, a dynamic and fast-paced fintech company, is seeking a seasoned High-Profile Customer Success Strategist to join its Japanese VIP team. With a focus on delivering exceptional customer experiences, this role requires a unique blend of strategic relationship-building, analytical skills, and industry expertise.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.

Job Description:

In this pivotal role, you will be responsible for building long-term strategic relationships with high-profile clients, increasing their engagement and loyalty through proactive management and data-driven solutions. Your daily tasks will include:

  • Developing and executing customized strategies to drive retention, growth, and reactivation
  • Monitoring key performance indicators (KPIs) and analyzing betting activity within assigned portfolios
  • Hosting and participating in VIP events, including frequent travel
  • Crafting compelling content and engaging communication materials to showcase product knowledge and industry expertise
  • Providing exceptional customer service, resolving queries, and taking ownership of escalated cases

Requirements and Qualifications:

To succeed in this role, you will need:

  • 3+ years of experience within the online gaming industry
  • Fluency in Japanese and English
  • Excellent writing, communication, and project management skills
  • A proven track record of driving business growth and client satisfaction
  • Ability to analyze complex data and develop actionable insights

Benefits:

As a member of the Yolo Group team, you can expect:

  • A generous learning and development package, including personal development plans and company-wide training initiatives
  • An opportunity to invest in the Group's own venture fund, Yolo Investments
  • A comprehensive benefits package, including private health insurance and flexible work arrangements

About Yolo Group:

The Yolo Group is a leading fintech company that prioritizes innovation, teamwork, and employee well-being. Our dynamic work environment offers opportunities for professional growth, recognition, and reward.



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