Global Customer Engagement Lead
hace 4 semanas
About the Role:
">The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. As a Global Customer Engagement Lead, you will contribute to driving strategic initiatives that will contribute to the growth and scalability of our Client Delivery Engagement Shared Services unit.
">Your Responsibilities:
">- You will actively support global PC3 initiatives through the Business Intelligence office, driving global initiatives that will contribute to the growth and scalability of the unit.
- You will interact with internal and external stakeholders proposing customer-facing improvements, including opportunities for process improvements and automation.
- You will communicate effectively and efficiently to all relevant stakeholders, sharing regular status and efficiencies of the initiatives.
- You will establish initiative KPI & Goals framework for the unit and its employees at various levels, in alignment with ECS and Customer Delivery Engagement guidance.
- You will execute robust delivery of the plan against defined KPIs & goals.
- You will adopt the Customer efficiency strategy defined by global, leveraging digital platforms and channels for customer communications, focusing on increased automation to enhance productivity and profitability.
- You will provide effective financial stewardship and demonstrate value creation for customers and for ECS.
- You will ensure strategic initiatives are running timely and successfully rolled out to the entire global community, including impacted stakeholder organizations.
About You:
">We're looking for someone with 6+ years of overall experience in IT software and services, with 5+ years of project management experience. International team experience is a must. You should have a solid background in customer-facing processes, basis/technical knowledge is a plus. A customer-centric mindset, influencing senior executives, is essential.
">What We Offer:
">We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is focused on collaboration and a shared passion to help the world run better. We enable you to bring out your best.
">Salary Information:
">The estimated annual salary for this role is between $120,000 - $180,000 depending on location and experience. This figure is based on industry standards and market research.
">About Us:
">SAP's mission is to help the world run better and improve people's lives. Our goal is to make it simple for customers to do business with us. We strive to create a work environment that is inclusive, diverse, and supportive of our employees' well-being.
">How to Apply:
">Please submit your application through our website. We look forward to hearing from you.
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