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Chief Customer Engagement Officer

hace 2 semanas


Barcelona, Barcelona, España 3Commas Capital Inc. A tiempo completo
About the Role

We are seeking a Chief Customer Engagement Officer to lead our customer experience team at 3Commas Capital Inc.

Key Responsibilities
  • Develop and implement a comprehensive customer engagement strategy that aligns with company goals
  • Collaborate with cross-functional teams to integrate customer feedback into business strategies
  • Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS
  • Oversee the collection and analysis of customer data to inform business decisions
  • Lead and mentor the CX team, ensuring high performance and continuous growth
Requirements
  • 5+ years in customer experience, customer success, or related field, with 2+ years in leadership roles
  • Strong leadership, communication, and data analysis skills; expertise in CX tools and platforms
  • Ability to leverage customer insights to drive strategy
What We Offer
  • Competitive salary: €120,000 - €150,000 per year (dependent on experience)
  • Flexible working conditions with a priority to work from our offices in Barcelona, Tallinn or Nicosia
  • Remote work is also open for discussion
  • Inspiring leadership and knowledgeable, creative, genuinely kind colleagues
  • Paid annual leave and paid sick leave

This role requires a strong leader who can drive customer-centric initiatives and collaborate with cross-functional teams. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.