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Chief Customer Engagement Officer
hace 2 semanas
We are seeking a Chief Customer Engagement Officer to lead our customer experience team at 3Commas Capital Inc.
Key Responsibilities- Develop and implement a comprehensive customer engagement strategy that aligns with company goals
- Collaborate with cross-functional teams to integrate customer feedback into business strategies
- Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS
- Oversee the collection and analysis of customer data to inform business decisions
- Lead and mentor the CX team, ensuring high performance and continuous growth
- 5+ years in customer experience, customer success, or related field, with 2+ years in leadership roles
- Strong leadership, communication, and data analysis skills; expertise in CX tools and platforms
- Ability to leverage customer insights to drive strategy
- Competitive salary: €120,000 - €150,000 per year (dependent on experience)
- Flexible working conditions with a priority to work from our offices in Barcelona, Tallinn or Nicosia
- Remote work is also open for discussion
- Inspiring leadership and knowledgeable, creative, genuinely kind colleagues
- Paid annual leave and paid sick leave
This role requires a strong leader who can drive customer-centric initiatives and collaborate with cross-functional teams. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.