Chief Customer Experience Officer

hace 1 semana


Barcelona, Barcelona, España Happy Scribe Ltd A tiempo completo

About the Role

Happy Scribe Ltd is a leading Audiovisual Language Platform based in Barcelona, seeking an experienced Chief Customer Experience Officer to lead our customer support function. In this hybrid role, you will be responsible for delivering exceptional customer experiences while driving operational efficiency and scalability.

Your Key Responsibilities

  • Lead and manage our customer support team, currently consisting of one in-house agent and a BPO partner, providing guidance, feedback, and setting goals.
  • Handle high-complexity support tickets, requiring deep product knowledge, and provide timely resolutions to customer inquiries and issues.
  • Optimize internal workflows through automation and triage, ensuring a first-tier level of support and personalization for our B2B customers.
  • Define and track key metrics and KPIs for customer support, monitoring performance and improving CSAT.
  • Provide actionable feedback to internal teams (Sales, Product, Engineering, and Language Ops) based on customer insights to enhance our products and services.

Requirements

  • 3+ years of hands-on experience in customer-facing roles, with a focus on optimizing customer support processes.
  • Strong people management skills, with the ability to lead a small team and manage external BPO partners.
  • Excellent interpersonal and communication skills, enabling you to build strong relationships with both customers and internal teams.

What You Will Bring

  • A genuine passion for delivering exceptional customer experiences.

Salary: €55,000 - €70,000 per year, depending on your experience and qualifications. We offer a competitive salary, benefits package, and opportunities for growth and professional development. Happy Scribe Ltd is an equal opportunities employer and welcomes applications from diverse candidates.


  • Chief Technology Officer

    hace 1 semana


    Barcelona, Barcelona, España Tripledot Studios A tiempo completo

    Job Title:Chief Technology OfficerAbout the Role:We are seeking an experienced Chief Technology Officer to lead our engineering team and drive the development of our innovative mobile games. As a key member of our leadership team, you will be responsible for shaping the technical vision and strategy of our products.Key Responsibilities:Develop and implement...


  • Barcelona, Barcelona, España Morgan Philips Executive Search A tiempo completo

    Job OverviewMorgan Philips Executive Search is seeking a highly skilled Chief Procurement Officer to join our team. This role will be based in Granollers, Catalonia, and will involve leading the purchasing function for our organization.

  • Chief Inclusion Officer

    hace 2 semanas


    Barcelona, Barcelona, España Barcelona Supercomputing Center (Bsc) A tiempo completo

    Job Summary: We are seeking a highly skilled and dedicated Chief Inclusion Officer to join our team at the Barcelona Supercomputing Center (BSC). This is an exciting opportunity to promote equity, diversity, and inclusivity within our organization.

  • Chief Operations Officer

    hace 2 semanas


    Barcelona, Barcelona, España Quid - Innteci A tiempo completo

    Job Title: Chief Operations OfficerAbout Quid - InnteciWe are a forward-thinking organization dedicated to delivering exceptional results. Our team is passionate about innovation and excellence, and we're looking for a skilled Chief Operations Officer to join our ranks.SalaryThe estimated salary for this role is $85,000 - $110,000 per year, depending on...

  • Chief Marketing Officer

    hace 1 semana


    Barcelona, Barcelona, España Accor Hotels A tiempo completo

    **Company Overview**SLS Barcelona is a 5-star urban resort that offers an extraordinary experience in the heart of Barcelona's waterfront district. This luxurious hotel features a unique blend of playful ambiance, VIP treatment, and theatrical experiences, setting the stage for an unforgettable stay.**Job Description**As Chief Marketing Officer, you will be...


  • Barcelona, Barcelona, España Novicap Ltd. A tiempo completo

    Overview">Novicap Ltd. is an end-to-end working capital solutions provider that empowers CFOs and Finance teams of Small to Medium-sized Enterprises (SMEs) to pay their suppliers and collect from their customers. Our company offers short-term credit solutions, payment automation tools, and supply chain finance options. We have offices in Barcelona and Madrid...

  • Chief Talent Officer

    hace 1 semana


    Barcelona, Barcelona, España Accor Hotels A tiempo completo

    Job Title: Chief Talent OfficerAbout Accor HotelsWe are a global leader in the hospitality industry, driven by our passion for delivering exceptional guest experiences. Our team is dedicated to creating a work environment that fosters growth, learning, and purpose.About the RoleAs a Chief Talent Officer at Accor Hotels, you will lead the Talent & Culture...

  • Chief Logistics Officer

    hace 2 semanas


    Barcelona, Barcelona, España Werfen A tiempo completo

    OverviewWerfen, a leading international company, is seeking a highly skilled Chief Logistics Officer to manage the flow of goods and services across OEMs, suppliers, and customers.About the PositionReporting to the Operations VP, this senior leader will provide strategic leadership to planning, purchasing, warehousing, customer service, and logistics teams....


  • Barcelona, Barcelona, España Classpop A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Chief Community Growth Officer to lead our community team in driving growth and success for our partners.As a key member of our operations team, this role offers numerous opportunities for professional growth and development.


  • Barcelona, Barcelona, España PARTECH PARTNERS A tiempo completo

    At Novicap, we are seeking a highly skilled Chief Technology Officer to lead our Engineering Team. With a strong background in CTO or back-end engineering roles in tech-focused companies, the ideal candidate will have at least 10 years of experience.The successful candidate will be responsible for defining and developing the software architecture, ensuring...

  • Chief Risk Officer

    hace 1 semana


    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    About the RoleWe are seeking a highly experienced Chief Risk Officer to join our External Fulfilment Network Solutions (EFNS) team in Europe, Middle East, and Africa (EMEA). As a key member of our team, you will be responsible for driving operational and tactical risk-based security programs and projects specific to Customer Fulfilment within EMEA.Key...


  • Barcelona, Barcelona, España Mongodb A tiempo completo

    Mission-Driven OpportunityWe are seeking an exceptional Chief Growth and Retention Officer to join our team in Barcelona, Spain. This is a unique chance to work with a leading technology company that empowers innovators worldwide.About MongoDBMongoDB is dedicated to helping organizations modernize legacy workloads, embrace innovation, and unleash AI. Our...


  • Barcelona, Barcelona, España Marriott International A tiempo completo

    Job Summary:The Chief Food and Beverage Officer is responsible for the strategic leadership of the property's food and beverage operations, including restaurants, bars, room service, and banquets.Main Responsibilities:Develop and execute a comprehensive food and beverage strategy that aligns with the brand's business objectives.Ensure the food and beverage...


  • Barcelona, Barcelona, España King A tiempo completo

    Job SummaryWe are seeking a seasoned Chief Growth Officer to lead the growth and success of our new title. As a key member of our team, you will be responsible for driving the global performance marketing strategy and execution.


  • Barcelona, Barcelona, España SITA Switzerland Sarl A tiempo completo

    Job Title: Chief Transformation OfficerAbout SITA Switzerland SarlWe are a diverse, collaborative, and entrepreneurial team based across the world, with hubs in Barcelona, London, and Prague. Our mission is to catalyze SITA's strategic re-positioning through data-driven insights, innovative solutions, and effective communication.Job DescriptionThis role...


  • Barcelona, Barcelona, España Semrush A tiempo completo

    About the RoleWe are seeking a highly experienced and creative Chief Marketing Experience Officer to lead our brand activations and expand our audience through organic channels, word of mouth, and thought leadership.As a key member of our team, you will be responsible for creating and executing event-based marketing strategies, including our in-person...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Company Overview: Docplanner is a leader in healthcare technology, empowering patients and doctors worldwide. With over 90 million patients trusting our platform every month, we're shaping the future of healthcare.Job Summary: We're seeking an exceptional Chief Quality Excellence Officer to lead our transformational journey across the organization. As a key...

  • Chief Strategic Officer

    hace 1 semana


    Barcelona, Barcelona, España Find. A tiempo completo

    Find is seeking a highly experienced Chief Strategic Officer to lead our business operations and drive growth. With a proven track record in managing P&Ls, this individual will oversee the execution of our strategic vision, aligning brand objectives with overall business goals.Key Responsibilities:Promote CCN's financial growth in a predictable and...

  • Chief Strategy Officer

    hace 3 días


    Barcelona, Barcelona, España Adp A tiempo completo

    About ADP">ADP is a leading provider of human capital management solutions. Our mission is to empower businesses to succeed in today's fast-paced, interconnected world.Career Opportunity">We are seeking a Chief Strategy Officer to join our team in Spain or the United Kingdom. This role offers an excellent opportunity for a seasoned executive to drive...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    About the RoleWe are seeking a Chief Procurement Officer to lead our consulting services procurement strategy. This is an exciting opportunity to develop and implement innovative procurement solutions that drive cost savings and service excellence.