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Front Desk Representative

hace 1 mes

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About Barceló Group

Established in 1931 by Simón Barceló, our family-owned company has grown to become the 2nd largest chain in Spain and one of the top 30 in the world, with over 270 urban and resort hotels across 24 countries. Our commitment to excellence has earned us the prestigious "Best Hotel Management Company in the World" award.

Job Overview

This role is an exciting opportunity to join our team as a Front Desk Representative at Barceló Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service, handling room assignments, and ensuring seamless check-in and check-out experiences for our guests.

Responsibilities:
  • Provide personalized attention to guests, responding to their queries and concerns promptly and professionally
  • Manage room assignments, including checking in and out guests, and resolving any issues related to room allocation or quality
  • Collaborate with colleagues to maintain high standards of customer service, ensuring that every guest feels welcome and valued
Requirements:
  • Bachelor's degree in Hospitality, Business Administration, or a related field
  • Previous experience in a similar role, preferably in a hotel setting
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
What We Offer:
  • A competitive salary range of $45,000 - $65,000 per annum, depending on qualifications and experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A collaborative and dynamic work environment, with a strong focus on teamwork and innovation

We invite you to explore this exciting opportunity to join our team and contribute to our continued success. If you are passionate about delivering exceptional customer service and have a drive to succeed, we look forward to receiving your application.