German Customer Support Expert

hace 3 días


Madrid, Madrid, España Salve Consulting A tiempo completo

Company Overview

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We are a dynamic consulting firm, Salve Consulting, seeking an exceptional German-speaking customer support specialist to join our team in Croatia. Our company prides itself on delivering top-notch customer experiences and fostering a collaborative work environment.

Salary

The successful candidate will receive a competitive remuneration package based on experience, skills, and performance, estimated at €35,000 per annum.

Job Description

Main Responsibilities:

  • Provide world-class customer support by promptly addressing inquiries, resolving issues efficiently, and ensuring customer satisfaction.
  • Research and deliver accurate, timely responses to inquiries received through phone, email, and live chat channels.
  • Utilize internal and external resources to offer exceptional service.
  • Identify and escalate urgent or unresolved issues to the appropriate internal teams.
  • Redirect calls to the correct departments when necessary, and accurately document customer interactions in line with standard operating procedures.
  • Identify and communicate emerging patterns or trends in resolved issues.

Required Skills and Qualifications:

  • Strong proficiency with common PC applications.
  • Fluent in German, with at least C1-level proficiency strong verbal and written communication skills in German.
  • Flexible, friendly, and resilient, with a high degree of independence and reliability.
  • Excellent conversational skills, fluency in the language, and clear pronunciation in German.
  • Strong communication and teamwork abilities.
  • Basic knowledge of credit card systems is a plus.

Benefits:

  • Permanent contract.
  • Private health and life insurance.
  • Fully remote position based in Croatia.
  • A highly-rated working environment, with excellent employee reviews.
  • Access to resources and tools that will help you reach your full potential.

Why Choose Us?

We believe that diverse experiences lead to richer innovation and a thriving workplace culture. We encourage individuals from varied backgrounds to join our team and contribute to our collective success.



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