Travel Industry Operations Professional
hace 1 mes
Hotelbeds, a leading travel technology company, is seeking an experienced professional to join its Customer Relationship Center as a Client Operations Executive. Based in Mallorca, this role offers the opportunity to support clients and contribute to delivering unique holidays to customers.
About UsWe are a global travel services provider with a network of 300,000 hotels worldwide. Our mission is to empower travel companies through innovative technology and personalized service.
The RoleThis permanent full-time position comes with a competitive salary of €35,000 per annum, offering flexibility with hybrid working arrangements. You will be part of a dynamic team that values innovation, engagement, and multiculturalism.
Responsibilities- Provide exceptional customer service through phone calls and emails
- Resolve client requests, issues, and complaints efficiently and accurately
- Promote goodwill and maintain strong client relationships
- Negotiate solutions for clients and internal teams
- Fluency in English (written and spoken)
- Dutch, Italian, or French language skills are an advantage
- Knowledge of Spanish would be beneficial
- Flexibility to support Global Support team members
- Excellent time management and communication skills
- Permanent contract with full-time employment
- Hybrid working arrangement (1 day in the office, 4 days from home)
- Additional benefits package
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