Travel Industry Operations Professional

hace 1 mes


Palma, Baleares, España Hotelbeds A tiempo completo

Hotelbeds, a leading travel technology company, is seeking an experienced professional to join its Customer Relationship Center as a Client Operations Executive. Based in Mallorca, this role offers the opportunity to support clients and contribute to delivering unique holidays to customers.

About Us

We are a global travel services provider with a network of 300,000 hotels worldwide. Our mission is to empower travel companies through innovative technology and personalized service.

The Role

This permanent full-time position comes with a competitive salary of €35,000 per annum, offering flexibility with hybrid working arrangements. You will be part of a dynamic team that values innovation, engagement, and multiculturalism.

Responsibilities
  • Provide exceptional customer service through phone calls and emails
  • Resolve client requests, issues, and complaints efficiently and accurately
  • Promote goodwill and maintain strong client relationships
  • Negotiate solutions for clients and internal teams
Requirements
  • Fluency in English (written and spoken)
  • Dutch, Italian, or French language skills are an advantage
  • Knowledge of Spanish would be beneficial
  • Flexibility to support Global Support team members
  • Excellent time management and communication skills
Benefits
  • Permanent contract with full-time employment
  • Hybrid working arrangement (1 day in the office, 4 days from home)
  • Additional benefits package


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