Travel Industry Liaison

hace 6 días


Palma, Baleares, España Hotelbeds A tiempo completo

Job Summary: Travel Industry Liaison - Mallorca

About Hotelbeds:

Hotelbeds is the world's leading technology partner in the travel industry, connecting and empowering businesses worldwide. We are a dynamic team that brings together local and global brands through our network of 300,000 hotels globally.

Job Description:

We are seeking a Travel Industry Liaison to join our Customer Relationship Center in Mallorca. As a key member of our team, you will provide exceptional customer service, support clients, and resolve issues promptly and accurately. This role requires excellent communication skills, flexibility, and the ability to work under pressure in a fast-paced environment.

Responsibilities:

  • Serve as the primary point of contact for clients
  • Manage client relationships and resolve issues via phone calls and emails
  • Promote goodwill and maintain strong relationships with clients and internal teams
  • Negotiate solutions for clients and ensure high levels of satisfaction
  • Identify opportunities for improvement and suggest enhancements

Requirements:

  • English fluency (written and spoken)
  • Spanish knowledge an advantage
  • Ability to work flexibly to support the Global Support team
  • Exceptional communication and time management skills

Salary: €40,000 - €50,000 per annum, depending on experience. Hybrid working arrangement: 1 day in the office and 4 days from home. Attractive benefits package available.



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