Travel Operations Liaison Specialist

hace 10 horas


Palma, Baleares, España Hotelbeds A tiempo completo

Hotelbeds, the world's leading travel services provider, is seeking a skilled Client Operations Executive to join our Customer Relationship Center in Mallorca.

Salary: €35,000 - €45,000 per annum, depending on experience.

About Hotelbeds

We are a tech-driven company with a customer-first philosophy, connecting and empowering the world of travel. Our network of 300,000 hotels worldwide, 60,000 high-value clients across 140 source markets, and a team of 3,500 people worldwide make us a leader in the industry.

Job Description

We are looking for a Client Operations Executive to provide exceptional customer service, support clients' queries, and resolve issues promptly and accurately. The ideal candidate will have excellent communication and negotiation skills, fluency in English (and potentially other languages), and the ability to work well under pressure.

This role involves:

  • Providing proactive, courteous, and helpful support to clients via phone calls and emails
  • Ensuring all client requests, issues, and complaints are resolved promptly and accurately
  • Promoting goodwill and maintaining good client relationships
  • Negotiating compensation, refunds, or solutions as needed

Requirements:

  • Fluency in English (written and spoken)
  • Knowledge of Spanish an advantage
  • Flexibility to work with the Global Support team
  • Excellent time management and communication skills

Benefits:

  • Permanent contract with full-time employment
  • Hybrid working arrangement (1 day in the office, 4 days from home)
  • Opportunity to work in an innovative, engaging, and multicultural environment
  • Chance to build lasting business relationships and friendships
  • Opportunity to develop your career locally or globally

About the Opportunity: We offer a competitive salary, hybrid working arrangement, and additional benefits in a dynamic and innovative environment. If you are a motivated individual with excellent communication skills, we encourage you to apply.



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