Global IT Support Specialist

hace 4 días


Palma, Baleares, España Hotelbeds Group A tiempo completo

Job Summary: We are seeking a highly skilled Global IT Support Specialist to join our team at Hotelbeds Group. The ideal candidate will have excellent technical skills and the ability to provide fast and helpful technical assistance to internal and external customers.

About Us: Hotelbeds Group is a leading technology partner in the travel industry, connecting and empowering the world of travel through our network of 300,000 hotels worldwide.

The Role: As a Global IT Support Specialist, you will be responsible for providing timely and effective technical support to our global operations, including remote troubleshooting, problem-solving, and escalation of issues when necessary.

Key Responsibilities:

  • Serve as the first point of contact for internal and external customers, providing technical assistance over the phone, IM chat, or email.
  • Act as a primary responder to alerts and real-time events, taking proactive ownership to resolve service issues and requests.
  • Perform remote troubleshooting using diagnostic techniques and pertinent questions to determine the best solution.
  • Engage with customers and walk them through the problem-solving process, ensuring high customer satisfaction.
  • Educate customers on IT products or services, recording events and problems and their resolution in logs.
  • Follow-up with customers and users to ensure complete resolution of issues, passing on feedback or suggestions to internal teams.
  • Prepare technical reports by collecting, analyzing, and summarizing information and trends.

Requirements:

  • Excellent technical skills, with experience in computer systems and application alarms.
  • Ability to work independently and as part of a global team, providing support across different time zones.
  • Strong communication and interpersonal skills, with the ability to engage with customers and colleagues.
  • Proficiency in languages: English (required).

What We Offer:

  • An estimated salary range of €50,000-€70,000 per year, based on location and experience.
  • A dynamic and innovative work environment, with opportunities for professional growth and development.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Location: This role is globally responsible for the HBX Group support capabilities, providing worldwide service from a support perspective.



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