Senior Service Operations Specialist

hace 2 días


Palma, Baleares, España Tui Group A tiempo completo

At TUI Group, a world-leading integrated tourism business, we're seeking an experienced Senior Service Operations Specialist to join our Airline Technology team. Based in Lisbon, Portugal, or Palma de Mallorca, Spain, this role offers a unique blend of flexibility and opportunity for growth.

We're looking for a skilled professional with expertise in service operations management, incident response, and communication. As a key member of our Matrix team, you'll work collaboratively with colleagues across different areas of Airline Technology to ensure seamless service delivery.

Your responsibilities will include:
• Managing incidents and problems, participating in an on-call rota for out-of-hours major incident management
• Collaborating with other Service Operations Managers to coordinate cross-domain incident response
• Issuing timely and accurate communications to stakeholders, business teams, and partners
• Working closely with the Service Operations Management community to enhance inter-domain service operations capabilities

In return, you can expect a competitive salary, approximately €65,000 - €75,000 per annum, depending on location and experience. Additionally, our comprehensive benefits package includes attractive remuneration, bonus opportunities, exclusive travel perks, extensive health and wellbeing support, and more.

A career at TUI Group offers numerous opportunities for upskilling, reskilling, and growth. You'll have access to our TUI Tech Learning Hub, participate in tech communities, collaborate on global projects, and contribute to local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.

Join us in shaping the future of technology within the travel industry, where innovation meets customer delight.



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