Operations Management Professional
hace 5 días
MTS Globe Spain is a leading provider of incoming tourism services, boasting an extensive network of 65 destination offices across 19 countries in the Mediterranean region. With a strong market presence in 27 source markets and over 5 million customers served annually, our company offers unparalleled expertise in customized solutions, advanced technological integrations, and high-quality services.
Job OverviewWe are seeking a seasoned Operations Manager to join our team in Mallorca, Spain. This key role will provide operational support to one of our largest tour operator clients across all our destinations in Spain.
Key Responsibilities:- Service Quality Management: Ensure exceptional service delivery standards across all our destinations.
- Operational Strategy Development: Design and execute efficient processes to maximize client satisfaction and minimize costs.
- Cross-Functional Collaboration: Work closely with teams to streamline operations and drive business growth.
- KPI Monitoring and Management: Track and analyze key performance indicators to inform strategic decisions.
- Compliance and Risk Management: Ensure adherence to local regulations and identify potential risks to mitigate their impact.
To succeed in this role, you will need:
- Minimum 2 Years of Experience: Proven track record in a similar operations management position.
- Tourism Industry Expertise: Familiarity with tour operators and incoming services.
- Higher Education: Bachelor's degree in Tourism or a related field.
- Language Skills: Native-level English proficiency, with Spanish being a plus.
- Technical Proficiency: Advanced knowledge of Microsoft Office.
- Travel Requirements: Willingness to travel for business purposes.
- Leadership and Problem-Solving Skills: Strong leadership and problem-solving abilities, with excellent communication and interpersonal skills.
This is a full-time position offering a competitive salary of approximately €45,000 - €60,000 per annum, depending on experience and qualifications. We also offer a range of benefits, including professional development opportunities and a dynamic work environment.
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