Retention Manager

hace 1 semana


Madrid, Madrid, España Mygwork A tiempo completo

Role Overview

The Client Retention Manager is a key role within the EMEA Telesales and Client Management organization, responsible for retaining small and medium key merchants in European markets.

Main Responsibilities

  • Retain merchants by collecting missing Know Your Customer documentation and information
  • Ensure business continuation by collaborating across markets and Line Of Business's
  • Assess account documentation and ensure compliance and control
  • Share best practices and provide team support

Requirements

  • Native French speaker with in-depth knowledge of country and market landscape
  • Experience in client relationship management over the phone and KYC/AML checks
  • Strong organizational and time management skills, with ability to set priorities to achieve goals
  • Accountability and ownership, with high level of determination and self-confidence

Benefits

  • Competitive base salaries and bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies

About American Express

At American Express, we prioritize the physical, financial, and mental health of our colleagues and their loved ones through each stage of life.

We offer a range of benefits and programs to support their holistic well-being, including access to global on-site wellness centers, free and confidential counseling support, and career development opportunities.

Join our team and discover a career journey that's unique and meaningful to you.


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