Retention Manager
hace 3 semanas
Lead the Way with Us
At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a Client Retention Manager, you will be part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
As a key member of our EMEA Telesales and Client Management organization, you will focus on account retention with small and medium key merchants, ensuring business continuation and collaboration across markets and lines of business.
Main Responsibilities
- Retain merchants, reaching out to collect missing Know Your Customer documentation and information from high-value merchants to avoid cancellation.
- Assess account documentation.
- Retain volumes and revenues.
- Ensure compliance and control.
- Share best practices and provide team support.
This role is an individual contributor role and will report to the TL in OPC France team.
Qualifications
- Native French speaker and in-depth knowledge of the country and market landscape.
- Experience in client relationship management over the phone and KYC/AML checks.
- Compliance knowledge is a plus.
- Strong organizational and time management skills, able to set priorities to achieve goals.
- Accountability and ownership.
- High level of determination and self-confidence, ability to work in groups and contribute to the team's success.
- English speaker (basic), Spanish is a plus.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:
- Competitive base salaries.
- Bonus incentives.
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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