Retention Manager

hace 3 días


Madrid, Madrid, España Mygwork A tiempo completo
Job Title: Retention Manager - French Market

At Mygwork, we're committed to providing exceptional customer experiences. As a Retention Manager - French Market, you'll play a vital role in ensuring the continued success of our merchant relationships in the EMEA region.

Main Responsibilities:
  • Retain key merchants and ensure business continuation through effective communication and collaboration across markets and lines of business.
  • Assess account documentation and ensure compliance with regulatory requirements.
  • Develop and implement strategies to retain volumes and revenues.
  • Share best practices and provide support to the team to drive success.
Requirements:
  • Native French speaker with in-depth knowledge of the country and market landscape.
  • Experience in client relationship management, with a focus on phone-based interactions and KYC/AML checks.
  • Strong organizational and time management skills, with the ability to set priorities and achieve goals.
  • Accountability and ownership, with a high level of determination and self-confidence.
What We Offer:
  • A dynamic and diverse work environment with opportunities for growth and development.
  • A comprehensive benefits package, including support for financial well-being, comprehensive medical and dental coverage, and flexible working arrangements.
  • A generous paid parental leave policy and a range of programs to support your holistic well-being.

  • Retention Manager

    hace 3 semanas


    Madrid, Madrid, España AMEX A tiempo completo

    {"title": "Client Retention Manager", "description": "Lead the Way with UsAt American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a Client Retention Manager, you will be part of a global and diverse community of colleagues with an unwavering commitment to back our customers,...

  • Retention Manager

    hace 3 semanas


    Madrid, Madrid, España AMEX A tiempo completo

    {"title": "Client Retention Manager", "description": "Lead the Way with UsAt American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a Client Retention Manager, you will be part of a global and diverse community of colleagues with an unwavering commitment to back our customers,...

  • Retention Manager

    hace 3 días


    Madrid, Madrid, España Aexp A tiempo completo

    About the RoleWe're seeking a highly skilled Retention Manager to join our team in Madrid. As a key member of our EMEA Telesales and Client Management organization, you'll play a critical role in acquiring and managing relationships with merchants across European markets.Your primary objective will be to focus on account retention with small and medium key...

  • Retention Manager

    hace 3 días


    Madrid, Madrid, España Aexp A tiempo completo

    About the RoleWe're seeking a highly skilled Retention Manager to join our team in Madrid. As a key member of our EMEA Telesales and Client Management organization, you'll play a critical role in acquiring and managing relationships with merchants across European markets.Your primary objective will be to focus on account retention with small and medium key...


  • Madrid, Madrid, España Amex A tiempo completo

    About the RoleWe are seeking a highly skilled Client Retention Manager to join our team in Madrid. As a Client Retention Manager, you will be responsible for retaining key merchant relationships and ensuring business continuation across markets and lines of business.Key ResponsibilitiesRetain high-value merchants by collecting missing Know Your Customer...


  • Madrid, Madrid, España Amex A tiempo completo

    About the RoleWe are seeking a highly skilled Client Retention Manager to join our team in Madrid. As a Client Retention Manager, you will be responsible for retaining key merchant relationships and ensuring business continuation across markets and lines of business.Key ResponsibilitiesRetain high-value merchants by collecting missing Know Your Customer...


  • Madrid, Madrid, España Japan Tobacco International A tiempo completo

    RRP Digital Retention ManagerAt Japan Tobacco International, we're committed to creating a workplace where everyone feels valued and empowered to succeed. As the RRP Digital Retention Manager, you'll play a vital role in shaping our digital strategy for Reduced-Risk Products (RRP). Your primary focus will be to enhance consumer engagement through an...


  • Madrid, Madrid, España Japan Tobacco International A tiempo completo

    RRP Digital Retention ManagerAt Japan Tobacco International, we're committed to creating a workplace where everyone feels valued and empowered to succeed. As the RRP Digital Retention Manager, you'll play a vital role in shaping our digital strategy for Reduced-Risk Products (RRP). Your primary focus will be to enhance consumer engagement through an...

  • Digital Retention Manager

    hace 4 semanas


    Madrid, Madrid, España JTI A tiempo completo

    RRP Digital Retention ManagerAt JTI, we're committed to creating a diverse and inclusive work environment where everyone can thrive. As the RRP Digital Retention Manager, you'll play a crucial role in shaping our digital strategy for Reduced-Risk Products (RRP).Main Responsibilities:Develop and implement strategies to enhance consumer engagement through an...

  • Digital Retention Manager

    hace 4 semanas


    Madrid, Madrid, España JTI A tiempo completo

    RRP Digital Retention ManagerAt JTI, we're committed to creating a diverse and inclusive work environment where everyone can thrive. As the RRP Digital Retention Manager, you'll play a crucial role in shaping our digital strategy for Reduced-Risk Products (RRP).Main Responsibilities:Develop and implement strategies to enhance consumer engagement through an...


  • Madrid, Madrid, España JTI A tiempo completo

    About JTIJTI is a global leader in the tobacco industry, with a presence in over 80 countries. We celebrate diversity and believe that everyone belongs. Our mission is to make a difference with our employees, and we're looking for talented individuals to join our team.Job Title: RRP Digital Retention ManagerWe're seeking a skilled Digital Retention Manager...


  • Madrid, Madrid, España JTI A tiempo completo

    About JTIJTI is a global leader in the tobacco industry, with a presence in over 80 countries. We celebrate diversity and believe that everyone belongs. Our mission is to make a difference with our employees, and we're looking for talented individuals to join our team.Job Title: RRP Digital Retention ManagerWe're seeking a skilled Digital Retention Manager...

  • Digital Retention Manager

    hace 4 semanas


    Madrid, Madrid, España JTI A tiempo completo

    RRP Digital Retention ManagerAt JTI, we're committed to creating a diverse and inclusive work environment where everyone can thrive. As the RRP Digital Retention Manager, you'll play a crucial role in shaping our digital strategy for Reduced-Risk Products (RRP). Your main focus will be to enhance consumer engagement through an integrated online and offline...

  • Digital Retention Manager

    hace 4 semanas


    Madrid, Madrid, España JTI A tiempo completo

    RRP Digital Retention ManagerAt JTI, we're committed to creating a diverse and inclusive work environment where everyone can thrive. As the RRP Digital Retention Manager, you'll play a crucial role in shaping our digital strategy for Reduced-Risk Products (RRP). Your main focus will be to enhance consumer engagement through an integrated online and offline...

  • Retention Manager

    hace 3 días


    Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    Job Title: Retention Manager - French MarketAt American Express Services Europe Limited, we're committed to delivering exceptional customer experiences. As a Retention Manager - French Market, you'll play a vital role in ensuring the long-term success of our merchant relationships.Main Responsibilities:Retain high-value merchants by collecting missing Know...

  • Retention Manager

    hace 3 días


    Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    Job Title: Retention Manager - French MarketAt American Express Services Europe Limited, we're committed to delivering exceptional customer experiences. As a Retention Manager - French Market, you'll play a vital role in ensuring the long-term success of our merchant relationships.Main Responsibilities:Retain high-value merchants by collecting missing Know...

  • Retention Manager

    hace 3 días


    Madrid, Madrid, España American Express A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Client Retention Manager to join our team in Madrid. As a key member of our EMEA Telesales and Client Management organization, you will be responsible for retaining key merchants and ensuring business continuation across markets and lines of business.Main ResponsibilitiesRetain high-value...

  • Retention Manager

    hace 3 días


    Madrid, Madrid, España Amex A tiempo completo

    About the RoleWe're seeking a highly skilled Retention Manager to join our EMEA Telesales and Client Management organization in Madrid. As a key member of our team, you'll be responsible for retaining small and medium-sized key merchants, ensuring business continuation, and collaborating across markets and lines of business.Key ResponsibilitiesRetain...

  • Retention Manager

    hace 3 días


    Madrid, Madrid, España American Express A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Client Retention Manager to join our team in Madrid. As a key member of our EMEA Telesales and Client Management organization, you will be responsible for retaining key merchants and ensuring business continuation across markets and lines of business.Main ResponsibilitiesRetain high-value...

  • Retention Manager

    hace 3 días


    Madrid, Madrid, España Amex A tiempo completo

    About the RoleWe're seeking a highly skilled Retention Manager to join our EMEA Telesales and Client Management organization in Madrid. As a key member of our team, you'll be responsible for retaining small and medium-sized key merchants, ensuring business continuation, and collaborating across markets and lines of business.Key ResponsibilitiesRetain...