Retention Manager

hace 3 días


Madrid, Madrid, España American Express A tiempo completo
About the Role

We are seeking a highly motivated and experienced Client Retention Manager to join our team in Madrid. As a key member of our EMEA Telesales and Client Management organization, you will be responsible for retaining key merchants and ensuring business continuation across markets and lines of business.

Main Responsibilities
  • Retain high-value merchants by collecting missing Know Your Customer documentation and information
  • Assess account documentation and ensure compliance and control
  • Share best practices and provide team support to drive business growth
Requirements
  • Native French speaker with in-depth knowledge of the country and market landscape
  • Experience in client relationship management over the phone and KYC/AML checks
  • Strong organizational and time management skills, with ability to set priorities and achieve goals
  • Accountability and ownership, with high level of determination and self-confidence
What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, comprehensive medical and dental benefits, and flexible working arrangements.

We also offer career development and training opportunities, as well as a generous paid parental leave policy. Our team is committed to upholding our company values and providing the world's best customer experience every day.


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