Client Retention Manager

hace 3 días


Madrid, Madrid, España Amex A tiempo completo
About the Role

We are seeking a highly skilled Client Retention Manager to join our team in Madrid. As a Client Retention Manager, you will be responsible for retaining key merchant relationships and ensuring business continuation across markets and lines of business.

Key Responsibilities
  • Retain high-value merchants by collecting missing Know Your Customer documentation and information
  • Assess account documentation to ensure compliance and control
  • Retain volumes and revenues by implementing effective account management strategies
  • Collaborate with cross-functional teams to ensure seamless business continuation
Requirements
  • Native French speaker with in-depth knowledge of the country and market landscape
  • Experience in client relationship management, particularly in a telesales and client management environment
  • Strong organizational and time management skills, with the ability to set priorities and achieve goals
  • Accountability and ownership, with a high level of determination and self-confidence
About American Express

At American Express, we are committed to providing our colleagues with a supportive and inclusive work environment. We offer a range of benefits and programs to support their physical, financial, and mental well-being, including competitive base salaries, bonus incentives, and comprehensive medical and dental benefits.


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