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Customer Success

hace 2 meses

Barcelona, Barcelona, España Nielseniq A tiempo completo
About This Role

We are seeking a talented Junior Business Insights Analyst to join our Customer Success team at NielsenIQ. As a key member of our team, you will play a critical role in helping our clients achieve their business objectives by providing actionable insights and recommendations.

Key Responsibilities
  • Understand client business priorities and the role we can play in supporting these goals.
  • Set up client onboarding for analytics insights services and conduct tactical client training for Guided Analytics NielsenIQ tools.
  • Become a category expert and engage with the client industry, their categories, and key market trends.
  • Make recommendations based on rigorous analysis leveraging multiple data sources, sound business understanding, and commercial awareness.
  • Manage workload independently and effectively prioritize client commitments alongside internal commitments.
Requirements
  • Engaging presenter with strong verbal and written communication skills.
  • Excellent time management and prioritization skills with a proven track record of delivering projects on time.
  • Confident numerically and able to analyze data confidently.
  • Problem-solving and solutions-oriented with a focus on delivering high-quality results.
  • Good at building relationships, internally and with clients.
  • Experience of working in an analytical environment.
  • Understanding of the FMCG industry and trends.
  • Capable of leveraging tools such as Microsoft Excel and PowerPoint.
What We Can Offer

As a member of our Customer Success team, you will have the opportunity to work with our amazing 'people first' culture, with plenty of flexibility. You will also have access to career learning development and the chance to make an impact on the growth of biggest FMCG manufacturers.