Mastercontrol and Learning Management System Specialist
hace 3 días
Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly motivated individual to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining the LMS system and ensuring all e-learnings are published and working. You will also be responsible for the QMS system (Mastercontrol) for Customer services agents, crafting job codes and profiles as reported within the local skills matrix.
Key Responsibilities- Develop content for training agents in all roles/processes, ensuring it meets the approved EU process, formatted for uploading in Mastercontrol.
- Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving and maintaining the accurate document version.
- Responsible for crafting the monthly assignment tasks in line with the agreed rollout plan. Liaise with resource planning and ensure all documents are assigned according to the training captured in the local skills matrix.
- Maintain Mastercontrol with leavers and starters, crafting/removing agents job codes, roles and training assignments. Provide training materials for agents on how to use Mastercontrol, find their tasks and sign off.
- Build and maintain relevant e-learning in English and local language if required, using the agreed software and style format.
- Work with relevant collaborators to maintain the LMS system (currently TFU), maintaining the e-learning materials, and providing training instructions for agents and supervisors on how to find and assign learning assignments.
- Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions and regularly share with the management teams to progress to completion.
- Support course development and maintenance, ensuring appropriate materials are available for agents in KM pro, or as e-learning and uploaded in Mastercontrol.
- Work with the Compliance teams to support relevant audits, following up on audit findings with local Operations or Process/Training teams to resolve.
- 2+ years of validated experience in a Customer Services environment.
- Ability to write clear training content on technical subjects.
- Presentation skills to meet all learning styles.
- Experienced in process improvement.
- Previous QMS experience, such as Mastercontrol.
- Proficient in local language (dependent on recruitment location) and English.
- Able to be self-sufficient and progress activities with limited supervision.
- Strong verbal and written communication skills.
- Excellent analytical and presentation abilities.
- Ability to support and coordinate multiple projects simultaneously.
- Ability to work independently, seeking help when needed, and creatively solving problems when help is not available.
- Comfortable in handling ambiguity.
- Ability to travel occasionally.
- Shows a clear example of a quality focus and demeanor.
- Demonstrates conceptual thinking and working.
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Madrid Centro, Madrid, España Mygwork A tiempo completoJob OverviewThis role is with Thermo Fisher Scientific, a leading global company and a member of Mygwork, the largest global platform for the LGBTQ+ business community.Job Summary: We are seeking a highly motivated individual to join our exceptional team in Europe as a Mastercontrol and Learning Management System Specialist.Key Responsibilities:Develop and...
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Madrid Centro, Madrid, España Mygwork A tiempo completoJob OverviewThis role is with Thermo Fisher Scientific, a leading global company and a member of Mygwork, the largest global platform for the LGBTQ+ business community.Job Summary: We are seeking a highly motivated individual to join our exceptional team in Europe as a Mastercontrol and Learning Management System Specialist.Key Responsibilities:Develop and...
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Mastercontrol and Learning Management System Specialist
hace 4 semanas
Madrid, Madrid, España ThermoFisher Scientific A tiempo completoWork Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description Job Title: Mastercontrol and Learning Management System SpecialistDirect Report To: European Process, Training and Quality ManagerGroup/ Division: RSDCareer Band: ProfessionalCareer Track: 5 Position Location - EU - FR/UK/DE/NL/SE/ESCompany Information Thermo Fisher Scientific...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to...
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Madrid Centro, Madrid, España Mygwork A tiempo completoAbout MygworkMygwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.Job SummaryWe are seeking a highly motivated and experienced Learning Management System Specialist to join our exceptional team in Europe. As a global leader in the industry, we offer unparalleled opportunities for professional growth...
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Madrid Centro, Madrid, España Mygwork A tiempo completoAbout MygworkMygwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.Job SummaryWe are seeking a highly motivated and experienced Learning Management System Specialist to join our exceptional team in Europe. As a global leader in the industry, we offer unparalleled opportunities for professional growth...
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Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a Master Control and Learning Management System Specialist, you will be responsible for maintaining the LMS system (TFU)...
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Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a Master Control and Learning Management System Specialist, you will be responsible for maintaining the LMS system (TFU)...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Master Control and Learning Management System Specialist. As a key member of our organization, you will be responsible for maintaining the LMS system, ensuring all e-learnings are published and...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Master Control and Learning Management System Specialist. As a key member of our organization, you will be responsible for maintaining the LMS system, ensuring all e-learnings are published and...
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Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. The successful candidate will be responsible for maintaining the Learning Management System (LMS) and Quality Management...
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Master Control and Learning Management System Specialist
hace 23 horas
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. The successful candidate will be responsible for maintaining the Learning Management System (LMS) and Quality Management...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a highly skilled Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for developing and maintaining training content for our agents, ensuring it meets the approved EU process.Key ResponsibilitiesDevelop high-quality...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a highly skilled Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for developing and maintaining training content for our agents, ensuring it meets the approved EU process.Key ResponsibilitiesDevelop high-quality...
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Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a global leader in the industry with revenues exceeding $40 billion and a commitment to innovation, we offer unparalleled...
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Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a global leader in the industry with revenues exceeding $40 billion and a commitment to innovation, we offer unparalleled...
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Madrid Centro, Madrid, España Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a highly skilled Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for developing and maintaining high-quality training content, ensuring compliance with regulatory requirements, and providing exceptional support to our...
