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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved...
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Master Control and Learning Management System Specialist
hace 2 meses
Job Summary:
We are seeking a highly motivated and detail-oriented individual to join our team as a Master Control and Learning Management System Specialist. As a key member of our organization, you will be responsible for maintaining the LMS system, ensuring all e-learnings are published and working, and managing the QMS system for Customer Service agents.
Key Responsibilities:
- Develop content for training agents in all roles and processes, ensuring it meets the approved EU process and is formatted for uploading in Mastercontrol.
- Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving, and maintaining accurate document versions.
- Craft monthly assignment tasks in line with the agreed rollout plan and liaise with resource planning to ensure all documents are assigned according to the training captured in the local skills matrix.
- Maintain Mastercontrol with leavers and starters, crafting/removing agents' job codes, roles, and training assignments.
- Provide training materials for agents on how to use Mastercontrol, find their tasks, and sign off.
- Build and maintain relevant e-learning in English and local languages, using agreed software and style formats.
- Work with collaborators to maintain the LMS system, ensuring e-learning materials are up-to-date and providing training instructions for agents and supervisors on how to find and assign learning assignments.
- Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions, and regularly share with management teams to progress to completion.
- Support course development and maintenance, ensuring appropriate materials are available for agents in KM Pro or as e-learning and uploaded in Mastercontrol.
- Work with Compliance teams to support relevant audits, following up on audit findings with local Operations or Process/Training teams to resolve.
- Support the creation of Articles, FAQs, Decision trees, and quick links in KM Pro using the style guide.
Requirements:
We are looking for a highly motivated and detail-oriented individual with excellent communication and organizational skills. The ideal candidate will have experience in learning management systems, master control systems, and training development.
What We Offer:
As a Master Control and Learning Management System Specialist at Thermo Fisher Scientific, you will have the opportunity to work with a global leader in the industry, contributing to our mission of enabling customers to make the world safer, cleaner, and healthier.
