Mastercontrol and Learning Management System Specialist

hace 2 semanas

Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo
Job Summary

We are seeking a highly skilled Mastercontrol and Learning Management System Specialist to join our team. As a key member of our organization, you will be responsible for developing and maintaining training content, ensuring compliance with EU processes, and providing support for our Learning Management System (LMS).

Key Responsibilities
  • Develop high-quality training content for agents in all roles and processes, ensuring it meets approved EU standards.
  • Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving, and maintaining accurate document versions.
  • Craft monthly assignment tasks in line with the agreed rollout plan, liaising with resource planning to ensure all documents are assigned according to the training captured in the local skills matrix.
  • Maintain Mastercontrol with leavers and starters, crafting/removing agents' job codes, roles, and training assignments, and providing training materials for agents on how to use Mastercontrol.
  • Build and maintain relevant e-learning in English and local languages, using agreed software and style formats.
  • Work with collaborators to maintain the LMS system, ensuring e-learning materials are up-to-date and providing training instructions for agents and supervisors.
  • Develop reports to show learning assignments completed/outstanding, meeting country restrictions, and regularly share with management teams.
  • Support course development and maintenance, ensuring appropriate materials are available for agents in KM Pro or as e-learning and uploaded in Mastercontrol.
  • Work with Compliance teams to support relevant audits, following up on and resolving audit findings.
  • Support the creation of Articles, FAQs, Decision trees, and quick links in KM Pro, working within guidelines and style guides.
  • Translate relevant materials into local languages as needed.
Requirements
  • More than 2 years of validated experience in a Customer Services environment.
  • Ability to write clear training content on technical subjects.
  • Presentation skills to meet all learning styles.
  • Experienced in process improvement.
  • Previous QMS experience, such as Mastercontrol.
  • Proficient in local language (dependent on recruitment location) and English.
Non-Negotiable Hiring Criteria
  • Positive, 'can-do' demeanor.
  • Able to be self-sufficient and progress activities with limited supervision.
  • Strong verbal and written communication skills.
  • Excellent analytical and presentation abilities.
  • Ability to support and coordinate multiple projects at the same time.
  • Ability to work independently, seeking help when needed, and creatively solving problems when help is not available.
  • Comfortable in handling ambiguity.
  • Ability to travel occasionally.
  • Shows a clear example of a quality focus and demeanor.
  • Demonstrates conceptual thinking and working.

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