Master Control and Learning Management System Specialist

hace 2 meses

Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo
{"title": "Job Description", "content": "Job Summary

We are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved EU process. You will also be responsible for uploading, archiving, and maintaining accurate document versions in Mastercontrol, as well as crafting monthly assignment tasks and maintaining relevant e-learning materials.

Key Responsibilities
  1. Develop and maintain training content for agents in all roles and processes, ensuring it meets the approved EU process.
  2. Upload, archive, and maintain accurate document versions in Mastercontrol.
  3. Craft monthly assignment tasks and maintain relevant e-learning materials.
  4. Build and maintain relevant e-learning in English and local language if required, using the agreed software and style format.
  5. Work with relevant collaborators to maintain the LMS system, maintaining e-learning materials and providing training instructions for agents and supervisors.
  6. Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions and regularly share with management teams.
  7. Support course development and maintenance, ensuring appropriate materials are available for agents in KM pro or as e-learning and uploaded in Mastercontrol.
  8. Work with Compliance teams to support relevant audits, where audit findings are reported, work with local Operations or Process/Training teams to follow up and resolve.
  9. Support the creation of Articles, FAQs, Decision trees, and quick links in KM Pro, working within guidelines using the style guide.
  10. Translate as needed into local language all relevant materials.
Requirements
  1. > 2 years of validated experience in a Customer Services environment.
  2. Ability to write clear training content on technical subjects.
  3. Presentation skills to meet all learning styles.
  4. Experienced in process improvement.
  5. Previous QMS experience, such as Mastercontrol.
  6. Proficient local language (dependent on recruitment location) and English.
Non-Negotiable Hiring Criteria
  1. Positive, "can-do" demeanor.
  2. Able to be self-sufficient and progress activities with limited supervision.
  3. Strong verbal and written communication skills.
  4. Excellent analytical and presentation abilities.
  5. Ability to support and coordinate multiple projects at the same time.
  6. Ability to work independently, seeking help when needed, and creatively solving problems when help is not available.
  7. Comfortable in handling ambiguity.
  8. Ability to travel occasionally.
  9. Shows a clear example of a quality focus and demeanor.
  10. Demonstrates conceptual thinking and working.
", "lang_code": "en-US"}

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