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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved...
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Mastercontrol and Learning Management System Specialist
hace 2 meses
Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to ensure seamless training and compliance across our customer service teams.
Key Responsibilities:- Content Development: Create engaging training content for customer service agents, utilizing various media formats such as PowerPoint, Word, Excel, e-learning, and KM Pro.
- System Maintenance: Ensure the accuracy and integrity of our LMS and QMS systems, including uploading, archiving, and maintaining approved training materials.
- Process Improvement: Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance training efficiency and effectiveness.
- Reporting and Analytics: Develop and maintain relevant reports to track learning assignments, completion rates, and compliance metrics, providing insights to management teams to inform strategic decisions.
- Collaboration and Communication: Work closely with compliance teams to support audits and implement corrective actions, and communicate effectively with agents, supervisors, and stakeholders to ensure seamless training and compliance.
- 2+ years of experience in a customer service environment.
- Ability to write clear and concise training content on technical subjects.
- Presentation skills to engage diverse learning styles.
- Experience with process improvement and quality management systems.
- Proficiency in English and local language (dependent on recruitment location).
