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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved...
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Master Control and Learning Management System Specialist
hace 2 meses
Job Summary:
This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. The successful candidate will be responsible for maintaining the Learning Management System (LMS) and Quality Management System (QMS) for Customer Service Agents.
Key Responsibilities:
- Develop content for training agents in all roles and processes, ensuring it meets the approved EU process and can be formatted for uploading in Mastercontrol.
- Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving, and maintaining the accurate document version.
- Responsible for crafting the monthly assignment tasks in line with the agreed rollout plan.
- Liaise with resource planning and ensure all documents are assigned according to the training captured in the local skills matrix.
- Maintain Mastercontrol with leavers and starters, by crafting/removing agents job codes, roles, and training assignments.
- Maintain and provide training materials for agents on how to use Mastercontrol, find their tasks, and sign off.
- Build and maintain relevant e-learning in English and local language if required, using the agreed software and style format.
- Work with relevant collaborators to maintain the LMS system (currently TFU), maintaining the e-learning materials, and providing training instructions for agents and supervisors on how to find and assign learning assignments.
- Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions and regularly share with the management teams to progress to completion.
- Support course development and maintenance, ensuring appropriate materials are available for agents in KM pro, or as an e-learning and uploaded in Mastercontrol.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a team environment.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office and learning management systems.
- Ability to adapt to changing priorities and deadlines.
