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Master Control and Learning Management System Specialist

hace 2 meses


Madrid, Madrid, España Mygwork A tiempo completo
Job Title: Master Control and Learning Management System Specialist

Job Summary:

This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a Master Control and Learning Management System Specialist, you will be responsible for maintaining the LMS system (TFU) and ensuring all e-learning is published and functioning. You will also be responsible for the QMS system (Mastercontrol) for Customer services agents, crafting job codes and profiles as reported within the local skills matrix.

Key Responsibilities:

  • Develop content for training agents in all roles/processes, ensuring it meets the approved EU process.
  • Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving, and maintaining the accurate document version.
  • Responsible for crafting the monthly assignment tasks in line with the agreed rollout plan.
  • Liaise with resource planning and ensure all documents are assigned according to the training captured in the local skills matrix.
  • Maintain Mastercontrol with leavers and starters, by crafting/removing agents' job codes, roles, and training assignments.
  • Maintain and provide training materials for agents on how to use Mastercontrol, find their tasks, and sign off.
  • Build and maintain relevant e-learning in English and local language if required, using the agreed software and style format.
  • Work with relevant collaborators to maintain the LMS system (currently TFU), maintaining the e-learning materials, and providing training instructions for agents and supervisors on how to find and assign learning assignments.
  • Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions and regularly share with the management teams to progress to completion.
  • Support course development and maintenance, ensuring appropriate materials are available for agents in KM Pro, or as e-learning uploaded in Mastercontrol.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency in Microsoft Office and learning management systems.