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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved...
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Madrid, Madrid, España Thermo Fisher Scientific A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. In this role, you will be responsible for developing and maintaining training content for agents in all roles and processes, ensuring it meets the approved...
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Mastercontrol and Learning Management System Specialist
hace 2 meses
Mygwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.
Job SummaryWe are seeking a highly motivated and experienced Learning Management System Specialist to join our exceptional team in Europe. As a global leader in the industry, we offer unparalleled opportunities for professional growth and success.
Key Responsibilities- Content Development: Develop training content for customer services agents in all roles and processes, ensuring it meets the approved EU process and can be formatted for uploading in Mastercontrol.
- Mastercontrol Management: Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving, and maintaining the accurate document version.
- Assignment Tasks: Craft monthly assignment tasks in line with the agreed rollout plan.
- Resource Planning: Liaise with resource planning and ensure all documents are assigned according to the training captured in the local skills matrix.
- Leavers and Starters: Maintain Mastercontrol with leavers and starters, by crafting/removing agents job codes, roles, and training assignments.
- Training Materials: Maintain and provide training materials for agents on how to use Mastercontrol, find their tasks, and sign off.
- E-learning Development: Build and maintain relevant e-learning in English and local language if required, using the agreed software and style format.
- LMS System Maintenance: Work with relevant collaborators to maintain the LMS system (currently TFU), maintaining the e-learning materials, and providing training instructions for agents and supervisors on how to find and assign learning assignments.
- Reporting: Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions and regularly share with the management teams to progress to completion.
- Course Development: Support course development and maintenance, ensuring appropriate materials are available for agents in KM pro, or as an e-learning and uploaded in Mastercontrol.
- Compliance Support: Work with the Compliance teams to support relevant audits, where audit findings are reported, work with the local Operations or Process/Training teams to follow up and resolve.
- Knowledge Management: Support the creation of Articles, FAQs, Decision trees, and quick links in KM Pro working within the guidelines using the style guide.
- Translation: Translate as needed into local language all relevant materials.
- 2+ years of validated experience in a Customer Services environment.
- Ability to write clear training content on technical subjects.
- Presentation skills to meet all learning styles.
- Experienced in process improvement.
- Previous QMS experience, such as Mastercontrol.
- Proficient in local language (dependent on recruitment location) and English.
- Positive, 'can-do' demeanor.
- Able to be self-sufficient and progress activities with limited supervision.
- Strong verbal and written communication skills.
- Excellent analytical and presentation abilities.
- Ability to support and coordinate multiple projects at the same time.
- Ability to work independently, seeking help when needed, and creatively solving problems when help is not available.
- Comfortable in handling ambiguity.
- Ability to travel occasionally.
- Shows a clear example of a quality focus and demeanor.
- Demonstrates conceptual thinking and working.
