Mastercontrol and Learning Management System Specialist
hace 3 días
Mygwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.
Job SummaryWe are seeking a highly motivated and experienced Learning Management System Specialist to join our exceptional team in Europe. As a global leader in the industry, we offer unparalleled opportunities for professional growth and success.
Key Responsibilities- Content Development: Develop training content for customer services agents in all roles and processes, ensuring it meets the approved EU process and can be formatted for uploading in Mastercontrol.
- Mastercontrol Management: Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving, and maintaining the accurate document version.
- Assignment Tasks: Craft monthly assignment tasks in line with the agreed rollout plan.
- Resource Planning: Liaise with resource planning and ensure all documents are assigned according to the training captured in the local skills matrix.
- Leavers and Starters: Maintain Mastercontrol with leavers and starters, by crafting/removing agents job codes, roles, and training assignments.
- Training Materials: Maintain and provide training materials for agents on how to use Mastercontrol, find their tasks, and sign off.
- E-learning Development: Build and maintain relevant e-learning in English and local language if required, using the agreed software and style format.
- LMS System Maintenance: Work with relevant collaborators to maintain the LMS system (currently TFU), maintaining the e-learning materials, and providing training instructions for agents and supervisors on how to find and assign learning assignments.
- Reporting: Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions and regularly share with the management teams to progress to completion.
- Course Development: Support course development and maintenance, ensuring appropriate materials are available for agents in KM pro, or as an e-learning and uploaded in Mastercontrol.
- Compliance Support: Work with the Compliance teams to support relevant audits, where audit findings are reported, work with the local Operations or Process/Training teams to follow up and resolve.
- Knowledge Management: Support the creation of Articles, FAQs, Decision trees, and quick links in KM Pro working within the guidelines using the style guide.
- Translation: Translate as needed into local language all relevant materials.
- 2+ years of validated experience in a Customer Services environment.
- Ability to write clear training content on technical subjects.
- Presentation skills to meet all learning styles.
- Experienced in process improvement.
- Previous QMS experience, such as Mastercontrol.
- Proficient in local language (dependent on recruitment location) and English.
- Positive, 'can-do' demeanor.
- Able to be self-sufficient and progress activities with limited supervision.
- Strong verbal and written communication skills.
- Excellent analytical and presentation abilities.
- Ability to support and coordinate multiple projects at the same time.
- Ability to work independently, seeking help when needed, and creatively solving problems when help is not available.
- Comfortable in handling ambiguity.
- Ability to travel occasionally.
- Shows a clear example of a quality focus and demeanor.
- Demonstrates conceptual thinking and working.
-
Madrid Centro, Madrid, España Mygwork A tiempo completoJob OverviewThis role is with Thermo Fisher Scientific, a leading global company and a member of Mygwork, the largest global platform for the LGBTQ+ business community.Job Summary: We are seeking a highly motivated individual to join our exceptional team in Europe as a Mastercontrol and Learning Management System Specialist.Key Responsibilities:Develop and...
-
Madrid Centro, Madrid, España Mygwork A tiempo completoJob OverviewThis role is with Thermo Fisher Scientific, a leading global company and a member of Mygwork, the largest global platform for the LGBTQ+ business community.Job Summary: We are seeking a highly motivated individual to join our exceptional team in Europe as a Mastercontrol and Learning Management System Specialist.Key Responsibilities:Develop and...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob SummaryThermo Fisher Scientific, a leading global biotechnology company, is seeking a highly motivated individual to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining the LMS system and ensuring all e-learnings are published and working. You will...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob SummaryThermo Fisher Scientific, a leading global biotechnology company, is seeking a highly motivated individual to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining the LMS system and ensuring all e-learnings are published and working. You will...
-
Mastercontrol and Learning Management System Specialist
hace 4 semanas
Madrid, Madrid, España ThermoFisher Scientific A tiempo completoWork Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description Job Title: Mastercontrol and Learning Management System SpecialistDirect Report To: European Process, Training and Quality ManagerGroup/ Division: RSDCareer Band: ProfessionalCareer Track: 5 Position Location - EU - FR/UK/DE/NL/SE/ESCompany Information Thermo Fisher Scientific...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:Thermo Fisher Scientific, a leading global biotechnology company, is seeking a highly skilled professional to join our team as a Mastercontrol and Learning Management System Specialist. As a key member of our European operations, you will be responsible for maintaining our Learning Management System (LMS) and Quality Management System (QMS) to...
-
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a Master Control and Learning Management System Specialist, you will be responsible for maintaining the LMS system (TFU)...
-
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a Master Control and Learning Management System Specialist, you will be responsible for maintaining the LMS system (TFU)...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Master Control and Learning Management System Specialist. As a key member of our organization, you will be responsible for maintaining the LMS system, ensuring all e-learnings are published and...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:We are seeking a highly motivated and detail-oriented individual to join our team as a Master Control and Learning Management System Specialist. As a key member of our organization, you will be responsible for maintaining the LMS system, ensuring all e-learnings are published and...
-
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. The successful candidate will be responsible for maintaining the Learning Management System (LMS) and Quality Management...
-
Master Control and Learning Management System Specialist
hace 23 horas
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. The successful candidate will be responsible for maintaining the Learning Management System (LMS) and Quality Management...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a highly skilled Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for developing and maintaining training content for our agents, ensuring it meets the approved EU process.Key ResponsibilitiesDevelop high-quality...
-
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a highly skilled Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for developing and maintaining training content for our agents, ensuring it meets the approved EU process.Key ResponsibilitiesDevelop high-quality...
-
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a global leader in the industry with revenues exceeding $40 billion and a commitment to innovation, we offer unparalleled...
-
Madrid, Madrid, España Mygwork A tiempo completoJob Title: Master Control and Learning Management System SpecialistJob Summary:This role is with Thermo Fisher Scientific, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community. As a global leader in the industry with revenues exceeding $40 billion and a commitment to innovation, we offer unparalleled...
-
Madrid Centro, Madrid, España Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a highly skilled Master Control and Learning Management System Specialist to join our team at Thermo Fisher Scientific. As a key member of our organization, you will be responsible for developing and maintaining high-quality training content, ensuring compliance with regulatory requirements, and providing exceptional support to our...
