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hace 2 meses
The Sales Operations Manager will play a critical role in supporting the country lead with all aspects of product installation and maintenance in Spain as we continue to expand our business.
Key Responsibilities- Manage the end-to-end installation and maintenance process for Pickup And Return Points.
- Execute service roll-out on-time.
- Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
- Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
- Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
- Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
- Develop materials for service providers and host partners.
- Report on daily, weekly, monthly KPIs and projects to senior leadership.
- Promote and develop an environment which is receptive and adaptable to business change.
- A degree related to engineering or similar as the position requires technical knowledge.
- Relevant experience assessing risks and taking decisions based on assessment.
- Relevant experience analyzing data - Tech-literate, with ability to learn new systems quickly.
- Relevant experience managing multiple priorities.
- Advanced proficiency in written and verbal English and Spanish.
- Experience in program or operations management, working with hardware and software products.
- Demonstrable experience managing cross-functional and regional programs influencing different stakeholders.
- Experience measuring/optimizing performance.
- Experience managing third party resources on a national scale.
- Knowledge of SQL, advanced Microsoft Excel.
- Six Sigma or Lean certification.
