Technical Account Manager

hace 3 días

Madrid Centro, Madrid, España Fortinet A tiempo completo
Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for building and maintaining long-term relationships with key enterprise customers, providing technical guidance and support to help them optimize their customer experience.

Key Responsibilities:
  1. Customer Relationship Management: Develop a deep understanding of customer business and technical needs to provide tailored technical support solutions.
  2. Technical Guidance: Provide proactive guidance to customers on best practices and technical recommendations to optimize their return on investment.
  3. Troubleshooting and Problem-Solving: Run advanced troubleshooting on Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
  4. Incident Management: Take ownership of customer incidents to drive timely resolutions and manage customer communications and expectations.
  5. Reporting and Communication: Produce service reports to summarize service activity and performance for key stakeholders and participate in customer conference calls or face-to-face meetings.
Requirements:
  1. Technical Expertise: Good understanding of data networking protocols, specifically TCP/IP, routing, and switching, and hands-on experience with security products and technologies.
  2. Communication Skills: Strong interpersonal and communication skills, with the ability to effectively manage customer communications and expectations.
  3. Experience: Minimum of 6 years of experience in a technical support/post-sales role, with previous experience in a technical support position with telco or large enterprise space.
  4. Education: Bachelor's degree in Computer Science, Software Engineering, or related field, or an equivalent experience.
Preferred Qualifications:
  1. Fortinet Certification: NSE4, NSE5, NSE7, NSE8 certification is a distinct advantage.
  2. Language Skills: Fluency in English and French is essential.

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