Technical Account Manager

hace 4 días

Madrid Centro, Madrid, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for driving the adoption and use of Amazon Web Services (AWS) among our enterprise customers.

Key Responsibilities
  • Develop and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB, and RDS databases, Lambda, CloudFront CDN, IoT, and more.
  • Provide technical acumen and customer-facing skills to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
  • Advocate and provide strategic technical guidance to help plan and build solutions using best practices and proactively keep customer AWS environments operationally healthy.
  • Develop close relationships with customers to understand their business and technical needs and challenges, and help them achieve the greatest value from AWS.
About the Team

Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. We value diversity, inclusion, and collaboration, and are committed to creating a workplace that is welcoming and supportive of all employees.

Why Amazon?

Amazon is the world's most comprehensive and broadly adopted cloud platform, and we are committed to innovation and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development, and a competitive compensation and benefits package.

Requirements
  • Experience with operational parameters and troubleshooting for three or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, and applications development in a distributed systems environment.
  • Bachelor's degree.
  • 3+ years of experience in IT operations, internal enterprise, or external customer-facing experience.
  • Fluency in English (Dutch/Flemish language is a plus).
Preferred Qualifications
  • Experience with AWS services or other cloud offerings.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.

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