IT Operations Specialist

hace 4 días

Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information Te A tiempo completo
Job Title: IT Operations Specialist

Radisson Hotel Group is seeking an IT Operations Specialist to join our team in Madrid, Spain. As an IT Operations Specialist, you will play a critical role in ensuring the successful implementation and operation of our new technology platform, EMMA.

Key Responsibilities:
  • Resolve tickets during and after implementation for the duration of the Hypercare phase
  • Lead calls to assist properties with bug fixing and adjustments in the configuration of the system, if needed
  • Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU
  • Liaise with vendor to ensure timely resolution of tickets during the Hypercare phase
  • Support implementation team during the go live week, to make any necessary adjustments on the hotel configuration
  • Travel as needed to support the Hypercare phase, implementation, task force...
  • Guide & assist the hotel right after implementation: raise tickets, resolve issues, communicate with the vendor to resolve issues in a timely manner, provide guidance, recommendations on how to use the system...
  • Monitor and ensure the prompt and timely resolution of tickets
  • Assist the Above Property Manager as required
Requirements:
  • Administration skills and highly organized
  • Strong Interpersonal Communication skills
  • Dynamic on a team work role
  • SAP-TMS/EMMA softwares
Qualifications:
  • Minimum education: Bachelor degree
  • Minimum experience: 2-3 years
  • Language skills: English and French as mandatory. Other languages is a plus.
  • Required certificates: None
  • Required to travel: Occasionally
  • Location: Spain based, possibility of France based.

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