IT Operations Specialist
hace 5 días
About Radisson Hotel Group, Madrid Office
We are seeking an IT Operations Specialist to join our team in Madrid, Spain. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our technology platforms.
Key Responsibilities
- Resolve technical issues and provide support to our hotels during the implementation and Hypercare phases.
- Lead calls to assist properties with bug fixing and adjustments in the system configuration.
- Ensure successful and timely delivery of projects, including handover to the Business as Usual (BAU) team.
- Liaise with vendors to ensure timely resolution of technical issues.
- Support the implementation team during the go-live week and make necessary adjustments to hotel configurations.
- Travel as needed to support the Hypercare phase, implementation, and task force activities.
- Guide and assist hotels after implementation, raising tickets, resolving issues, and communicating with vendors.
- Monitor and ensure prompt and timely resolution of technical issues.
- Assist the Above Property Manager as required.
Requirements and Qualifications
- Administration skills and highly organized.
- Strong interpersonal communication skills.
- Dynamic team work role.
- SAP-TMS/EMMA software expertise.
Education and Experience
- Minimum education: Bachelor degree.
- Minimum experience: 2-3 years.
- Language skills: English and French as mandatory. Other languages a plus.
- Required certificates: None.
- Required to travel: Occasionally.
- Location: Spain based, possibility of France based.
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