IT Operations Specialist

hace 3 días

Madrid, Madrid, España Radisson Hotel Group A tiempo completo

**Job Summary**

Radisson Hotel Group is seeking an IT Operations Specialist to join our team. As an IT Operations Specialist, you will be responsible for providing technical support and assistance to our hotels during the implementation and post-implementation phases of our EMMA platform.

**Key Responsibilities**

  • Resolve technical issues and tickets during and after implementation for the duration of the Hypercare phase.
  • Lead calls to assist properties with bug fixing and adjustments in the configuration of the system, if needed.
  • Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU.
  • Liaise with vendors to ensure timely resolution of tickets during the Hypercare phase.
  • Support implementation teams during the go-live week, making any necessary adjustments on hotel configurations.
  • Travel as needed to support the Hypercare phase, implementation, and task force.
  • Guide and assist hotels after implementation: raise tickets, resolve issues, communicate with vendors to resolve issues in a timely manner, provide guidance, and recommendations on how to use the system.
  • Monitor and ensure the prompt and timely resolution of tickets.
  • Assist the Above Property Manager as required.

**Requirements**

  • Administration skills and highly organized.
  • Strong Interpersonal Communication skills.
  • Dynamic team work role.
  • SAP-TMS / EMMA software skills.

**Language Skills**

English and French are mandatory. Other languages are a plus.

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