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IT Operations Specialist
hace 2 meses
**Job Summary**
Radisson Hotel Group, Madrid Office is seeking a highly skilled IT Operations Specialist to join our team. As an IT Operations Specialist, you will play a critical role in ensuring the smooth operation of our technology platforms, including EMMA, a unified technology platform powered by Indra Minsait Hospitality and the SAP HANA Platform.
**Key Responsibilities**
- Resolve technical issues and provide support to hotels during the Hypercare phase.
- Lead calls to assist properties with bug fixing and adjustments in the configuration of the system.
- Ensure successful and timely delivery of projects according to calendar and deadlines.
- Liaise with vendors to ensure timely resolution of technical issues.
- Support the implementation team during go-live weeks and travel as needed to support the Hypercare phase.
- Guide and assist hotels in using the EMMA system, including raising tickets, resolving issues, and communicating with vendors.
- Monitor and ensure the prompt and timely resolution of technical issues.
**Requirements**
- Administration skills and highly organized.
- Strong interpersonal communication skills.
- Dynamic team player.
- SAP-TMS/EMMA software knowledge.
**Language Skills**
English and French are mandatory. Other languages are a plus.
