IT Operations Specialist

hace 2 semanas


Madrid, Madrid, España Radisson Hotel Group A tiempo completo
Job Title: IT Operations Specialist

Radisson Hotel Group is seeking an IT Operations Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring the successful delivery of our new technology platform, EMMA.

Key Responsibilities:
  • Resolve tickets during and after implementation for the duration of the Hypercare phase
  • Lead calls to assist properties with bug fixing and adjustments in the system configuration
  • Ensure timely delivery according to calendar and deadlines, including handover to BAU
  • Liaise with vendors to ensure timely resolution of tickets during the Hypercare phase
  • Support implementation teams during go-live week, making necessary adjustments on hotel configuration
  • Travel as needed to support Hypercare phase, implementation, and task force
  • Guide and assist hotels after implementation: raise tickets, resolve issues, communicate with vendors, provide guidance and recommendations
  • Monitor and ensure prompt and timely resolution of tickets
  • Assist Above Property Manager as required
Requirements:
  • Administration skills and highly organized
  • Strong interpersonal communication skills
  • Dynamic team work role
  • SAP-TMS/EMMA software skills
  • Minimum education: Bachelor degree
  • Minimum experience: 2-3 years
  • Language skills: English and French mandatory, other languages a plus
  • Required certificates: None
  • Required to travel: Occasionally

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