IT Operations Specialist

hace 4 semanas

Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo

Radisson Hotel Group is seeking an IT Operations Specialist to join its Madrid Office. The successful candidate will play a key role in the implementation and support of the company's new technology platform, EMMA.

Key Responsibilities:

1. Provide technical support and resolution of tickets during and after implementation for the duration of the Hypercare phase.

2. Lead calls to assist properties with bug fixing and adjustments in the configuration of the system, if needed.

3. Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU.

4. Liaise with vendors to ensure timely resolution of tickets during the Hypercare phase.

5. Support implementation teams during the go-live week, making any necessary adjustments on hotel configurations.

6. Travel as needed to support the Hypercare phase, implementation, and task force.

7. Guide and assist hotels after implementation, raising tickets, resolving issues, communicating with vendors, and providing guidance and recommendations on system usage.

8. Monitor and ensure the prompt and timely resolution of tickets.

9. Assist the Above Property Manager as required.

Requirements and Qualifications:

Minimum Education: Bachelor's degree

Minimum Experience: 2-3 years

Language Skills: English and French are mandatory; other languages are a plus.

Required Certificates: None

Required to Travel: Occasionally

Location: Spain based, with the possibility of France based.

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