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IT Operations Specialist

hace 2 meses


Madrid, Madrid, España Radisson Hotel Group, Madrid Office-Information... A tiempo completo

**Job Summary**

Radisson Hotel Group, Madrid Office-Information Technology is seeking an IT Operations Specialist to join our team. As an IT Operations Specialist, you will play a critical role in ensuring the smooth operation of our technology platforms, including EMMA, a unified technology platform powered by Indra Minsait Hospitality and the SAP HANA Platform.

**Key Responsibilities**

  • Resolve technical issues and provide support to hotels during the Hypercare phase.
  • Lead calls to assist properties with bug fixing and adjustments in the configuration of the system.
  • Ensure successful and timely delivery of projects according to calendar and deadlines.
  • Liaise with vendors to ensure timely resolution of technical issues.
  • Support implementation teams during go-live weeks and make necessary adjustments to hotel configurations.
  • Travel as needed to support the Hypercare phase, implementation, and task force.
  • Guide and assist hotels in using the EMMA system, including raising tickets, resolving issues, and communicating with vendors.
  • Monitor and ensure the prompt and timely resolution of technical issues.

**Requirements**

  • Administration skills and highly organized.
  • Strong interpersonal communication skills.
  • Dynamic in a teamwork role.
  • Familiarity with SAP-TMS/EMMA software.

**Language Skills**

English and French are mandatory. Other languages are a plus.