B2B Operations Specialist
hace 3 semanas
About the role
Bigblue is looking for a B2B Operations Specialist to join the brand-new B2B team to support internal operations team EU-wide. Our goal is to deliver an exceptional end-to-end B2B experience to our merchants.
The B2B Operations Specialist will own processes ensuring B2B quality among the operations department, ensuring compliance guidelines are met, and proactively tracking day-to-day operations to spot inconsistencies before issues occur.
The ideal candidate will have a clear understanding of Bigblue's B2B operations and will support our day-to-day operations, enhance current processes, and act as a key escalation point for operational B2B-related issues.
The B2B Operations Specialist will be responsible for:
- Owning processes ensuring B2B quality among the operations department
- Ensuring compliance guidelines are met (warehouse processes, carriers processes & SLAs)
- Proactively tracking day-to-day operations to spot inconsistencies before issues occur
- Providing reports of performance and action plans when needed
- Actively participating to process and systems development
- Identifying systemic issues and exposing opportunities to improve operations
- Recommending and implementing methods and processes to enhance quality and ensure best merchant experience
Requirements
Rigorous, organized, and ability to prioritize multiple concurrent projects. Not afraid of operational day-to-day. Ability to work in a team. Proven analytical & problem-solver thinking and good knowledge of Microsoft Excel. Bilingual FRENCH required. Very good written and verbal communication skills in English.
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