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IT Operations Specialist
hace 2 meses
**Job Summary**
Radisson Hotel Group, Madrid Office is seeking a highly skilled IT Operations Specialist to join our team. As a key member of our implementation team, you will play a crucial role in ensuring the successful delivery of our new technology platform, EMMA.
**Key Responsibilities**
- Resolve technical issues and provide support to our hotels during the Hypercare phase.
- Lead calls to assist properties with bug fixing and adjustments in the system configuration.
- Ensure timely delivery of projects and handover to the Business as Usual (BAU) team.
- Liaise with vendors to resolve technical issues.
- Support the implementation team during the go-live week.
- Travel to support the Hypercare phase and implementation.
- Guide and assist hotels after implementation, including raising tickets, resolving issues, and communicating with vendors.
- Monitor and ensure prompt resolution of technical issues.
**Requirements**
- Administration skills and highly organized.
- Strong interpersonal communication skills.
- Dynamic in a teamwork role.
- SAP-TMS/EMMA software knowledge.
**Language Skills**
English and French are mandatory. Other languages are a plus.
