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IT Support Specialist
hace 2 meses
Job Summary: We are seeking an experienced IT Support Specialist to join our team at Selección -It. As an IT Support Specialist, you will be responsible for planning, coordinating, and managing support activities, focusing on IT incident and problem management.
Key Responsibilities:
- Provide technical support to internal and external customers
- Escalate incidents to senior technical staff as necessary
- Monitor and analyze incident trends to identify areas for improvement
- Develop and implement process improvements to increase efficiency and effectiveness
- Collaborate with cross-functional teams to resolve complex technical issues
Requirements:
- Bachelor's degree in Computer Engineering or related field
- Minimum 2 years of experience in IT support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Fluency in English (additional languages a plus)
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About Us:
Selección -It is a world leader in its sector, dedicated to providing innovative solutions to our clients. We are committed to excellence and strive to create a positive impact in the communities we serve.