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IT Operations Specialist

hace 2 meses

Madrid, Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo

Radisson Hotel Group is seeking an IT Operations Specialist to join its Madrid Office. As a key member of the team, you will play a crucial role in ensuring the successful implementation and maintenance of our new technology platform, EMMA.

Key Responsibilities:

1. Provide timely and effective resolution of tickets during the Hypercare phase, ensuring minimal disruption to hotel operations.

2. Lead calls to assist properties with bug fixing and adjustments in the system configuration, as needed.

3. Collaborate with the implementation team to ensure successful delivery and handover to the Business as Usual (BAU) team.

4. Liaise with vendors to ensure timely resolution of tickets during the Hypercare phase.

5. Support the implementation team during the go-live week, making necessary adjustments to hotel configurations.

6. Travel as needed to support the Hypercare phase, implementation, and task force activities.

7. Guide and assist hotels post-implementation, raising tickets, resolving issues, and communicating with vendors to resolve issues in a timely manner.

8. Monitor and ensure the prompt and timely resolution of tickets.

9. Assist the Above Property Manager as required.

Requirements and Qualifications:

Education: Bachelor's degree

Experience: 2-3 years

Language Skills: English and French mandatory, other languages a plus

Travel Requirements: Occasional travel

Location: Spain based, possibility of France based