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IT Operations Specialist
hace 2 meses
**Job Summary**
Radisson Hotel Group, Madrid Office is seeking an IT Operations Specialist to join our team. As an IT Operations Specialist, you will play a critical role in ensuring the smooth operation of our technology platforms, including EMMA, a unified technology platform that powers our business.
**Key Responsibilities**
- Resolve technical issues and provide support to our hotels during the implementation and Hypercare phases.
- Lead calls to assist properties with bug fixing and adjustments in the system configuration, as needed.
- Ensure timely and successful delivery of projects, including handover to the Business as Usual (BAU) team.
- Liaise with vendors to ensure timely resolution of technical issues during the Hypercare phase.
- Support the implementation team during the go-live week, making any necessary adjustments to hotel configurations.
- Travel as needed to support the Hypercare phase, implementation, and task force activities.
- Guide and assist hotels after implementation, raising tickets, resolving issues, communicating with vendors, and providing guidance on system usage.
- Monitor and ensure prompt and timely resolution of technical issues.
**Requirements**
- Administration skills and high organizational abilities.
- Strong interpersonal communication skills.
- Dynamic team work role.
- SAP-TMS/EMMA software expertise.
**Language Skills**
English and French are mandatory language skills. Other languages are a plus.
