Technical Account Manager, Cloud Solutions Expert

hace 6 días

Madrid, Madrid, España Amazon A tiempo completo

About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from our cloud services.

Key Responsibilities

  • Develop and execute strategies to drive customer adoption and use of AWS services
  • Provide technical advocacy and strategic guidance to help customers plan and build solutions using best practices
  • Proactively monitor and troubleshoot customer AWS environments to ensure operational health
  • Build and maintain close relationships with customers to understand their business and technical needs
  • Travel 10% or more as needed to support customer needs

About the Team

Our team is diverse and inclusive, and we value the unique experiences and perspectives that each team member brings. We are committed to creating a workplace where everyone feels welcome and valued.

Why Amazon

Amazon is the world's most comprehensive and broadly adopted cloud platform, and we are committed to innovation and customer satisfaction. We offer a range of benefits and perks, including flexible work arrangements, mentorship and career growth opportunities, and a commitment to work-life balance.

Requirements

  • Experience in technical engineering
  • Bachelor's degree
  • Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
  • Experience with AWS services or other cloud offerings
  • Experience in internal enterprise or external customer-facing environment as a technical lead
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
  • Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks

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