Technical Account Manager

hace 2 días

Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services. As a Technical Account Manager, you will be responsible for leading our customers to build and run their applications on the AWS platform.

Key Responsibilities
  • Work backwards from customers to define a support strategy, deliver expert advice on AWS services, and assist with project launches and operational issues.
  • Engage at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
  • Build solutions, provide technical guidance, and advocate for customers to ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Develop trusting relationships with customers, understanding their business needs and technical challenges.
  • Drive technical discussions regarding incidents, trade-offs, and risk management using technical acumen and customer obsession.
  • Consult with a range of partners from developers to C-suite executives.
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  • Proactively find opportunities for customers to gain additional value from AWS.
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Provide post-sales, consultative expertise as part of a wider Enterprise Support team.
  • Solve problems across different customers as they migrate workloads to the cloud.
  • Uplift customer capabilities by running workshops and brown bag sessions.
About the Team

Our team values diverse experiences and encourages candidates from all backgrounds to apply. We believe that a diverse team is a stronger team, and we are committed to creating an inclusive environment where everyone can thrive.

Why Amazon?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • Endless knowledge-sharing and mentorship opportunities.
  • A culture of inclusion and diversity.
  • Flexibility and work-life balance.
  • Opportunities for career growth and development.

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