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Technical Account Management Organisation Manager
hace 2 meses
The Technical Account Management Organisation is seeking a seasoned leader to join our team in Germany or Spain. As a Manager, you will oversee a team of Technical Account Managers who focus on customer success, product adoption, and subscription renewals. You will work closely with your peers globally to drive initiatives and develop the professional skills of your team members.
The ideal candidate will be allocated in Munich Office, Germany or Madrid Office, Spain.
Key Responsibilities:
- Provide strategic direction, coaching, and mentoring to enhance team capabilities and ensure goals are met
- Lead the recruitment, training, and development of your team
- Manage the collection, analysis, and reporting of organisational performance metrics to inform business decisions
- Offer guidance to associates within established company policies and recommend policy changes
- Promote continuous professional and personal development of team members
- Support sales cycles across our portfolio of offerings, collaborating with sales teams to understand subscription consumption and maximise customer value
- Actively promote and sell the Red Hat technical account management service, supporting sales teams in helping customers understand its value
- Maintain optimal margin levels for the technical account management business within your region
- Ensure timely and customer-centric handling of critical escalations
- Build and maintain strong relationships with our customers
Requirements:
- Ability to identify potential, develop people, and motivate a team
- Excellent written and verbal communication skills in English, Spanish, and German
- Strong problem-solving, communication, and time management skills
- Ability to collaborate effectively with associates from diverse cultural backgrounds
- Strong business acumen
- High-level technical understanding of our portfolio is a plus
- People management experience is a plus
