Technical Account Manager
hace 3 días
At Empresa Reconocida, we are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be the primary point of contact for our customers, providing expert technical support and guidance to ensure their success with our products.
Key Responsibilities:- Provide proactive and reactive support on all customer logged incidents
- Own all cases raised by customers, providing situational, account and relationship management
- Research incidents by replicating customer's issues within a test environment
- Escalate incidents and collaborate with other departments within Empresa Reconocida
- Create and maintain customer documentation, such as welcome packs and proactive communications
- Proactively produce support communications for customers on recent virus alerts, product releases and new product information
- Ensure customers are represented within Empresa Reconocida to all relevant stakeholders
- Adhere to and maintain Empresa Reconocida Support Services best practices
- Work closely with Enterprise Sales Account Managers to assist with customer site visits
- Provide on-site technical assistance in critical situations
- Partner closely with peers locally and across the globe to ensure a customer-focussed view
- Generate reports for regular case reviews, monthly checkpoint reviews and quarterly business reviews
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Technical Account Manager
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Madrid, Madrid, España Empresa Reconocida A tiempo completoJob Title: Technical Account ManagerAt Empresa Reconocida, we are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be the primary point of contact for our customers, providing technical support and guidance on our solutions.Key Responsibilities:Provide technical support and guidance to customers on...
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